Summary

• Description:

  ACN 1102 — Applied Communication in Nursing translates general communication principles into the specific clinical demands of nursing practice across five units. The module opens with critical thinking and reflection, covering the principles and importance of critical thinking, a six-step problem-solving process with a clinical nursing example, Gibbs' Reflective Cycle, and the application of theory to real ward situations. The counselling unit covers four major theories (psychoanalytic, person-centred, cognitive-behavioural, and behavioural), the six principles of counselling, the full six-phase counselling process, and therapeutic communication techniques including active listening, reflection, clarification, and deliberate silence, all anchored in Peplau's three phases of the nurse-patient relationship. Student-centred learning is explained through a comparison table contrasting traditional and SCL approaches, with practical guidance on self-directed learning and small group work. The ICT unit covers word processing, spreadsheets, PowerPoint, internet use, and the application of health information systems including EHR, DHIS2, telemedicine, and mHealth in Kenya. Customer care closes the module with a structured framework for handling requests and complaints, managing telephone calls, and understanding the nurse's role as a public relations ambassador. They are written for KRCHN Year 1 students and practising community health nurses building clinical communication competence.

• File Size:

  457.61 KB
• Length:

  10 pages
• Category:

  KMTC Notes
• Posted By:

  Caleb_Peter

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